RETURN & REFUND
Smiths England takes customer satisfaction very seriously. In the case of problems with your order, please send us an email at [email protected] and we will assist you. In appropriate cases, if you have already been billed by Smiths England, Smiths England will issue full or partial refunds in the following cases: if you did not receive your order or received an incorrect order, you may be issued a full refund; if part of your order is missing, we may issue a partial refund. In every event, we will do our best to ensure your satisfaction. Refunds will be done only through the original mode of payment.
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds will be done only through the original mode of payment.
Cancellation
You can cancel online orders by sending an email to [email protected]. If the goods are already dispatched at the time of cancellation, no refunds are issued.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 3 working days. All the refunds of any transaction amount against any purchase through this website would be refunded to the original mode of payment.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
Shipping
You can drop off the items that need to be refunded at DIRC ZAKS, Warehouse Complex, DIP 2, Dubai, UAE.